Support
Help with Covered.
Write to us
Tell us what you tapped, what you saw, and your iPhone model and iOS version. Covered is two people, so a reply can take a few days.
A request said “Not posted”
Covered checks every request against the terms before it goes up. If yours wasn’t posted, the line on the screen says why. Change the words and send it again. We keep nothing that wasn’t posted.
I want my request taken down
If you saved it to your account, open My requests and confirm it’s you with Face ID, or your password if you signed up with email. Tap Delete on the request and confirm. If you posted without an account, or tapped Stay anonymous after posting, the request belongs to no one and the app can’t find it for you. Write to us with the words and roughly when you posted, and we’ll remove it. Every request is deleted a year after it was posted, unless you renew one you saved to your account.
I want my account deleted
Open the Account page, tap Delete account, and confirm it’s you with Face ID or your password. On the web it is the Account page of the web app. Writing to support@coveredprayer.com works too. This deletes the account, the requests you saved to it and your prayer list. Accounts are also deleted a year after their last visit.
Someone posted something that should not be there
Tap Report on the request and tell us why. One of us reads each report and decides what to do, and nothing is taken down automatically. The person who posted the request isn’t told.
Where my request shows
A request is pinned to a wide area, a place of more than 20,000 people. A Safety request starts at a whole state or province. Before you post, tap Change to widen the area, choose Somewhere else…, or choose No location. You can also turn off Show on the globe so it is only in the feed. Your exact position never leaves your phone.
Reading in another language
Your phone translates requests itself when it can. When it can’t, our server translates each request once for each language. Tap Show original to see the words as written. To stop translating, turn off Translate requests on the Account page.
If you are in danger
Covered is not a crisis service, and nobody is watching it for people in danger. If you need help now, free helplines by country are listed at findahelpline.com.
Beta testers
If you are on the TestFlight beta, shake your phone or open TestFlight and tap Send Beta Feedback. A screenshot of what you saw is the most useful thing you can send.